Privacy & Cookies Policy


Privacy &
Cookies Policy

Effective: January 1, 2024

Find your Japan is an online booking platform dedicated to connecting travelers with a diverse range of unique tours and activities throughout Japan. Our website (which includes mobile properties and related applications) and services (hereafter collectively referred to as “Our Services”) are owned and operated by no border Co., Ltd. (“no border”, “we”, “us”, “our”).

By accessing and using Our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, and the information collection and handling practices outlined herein.

This Privacy Policy is subject to change, and we encourage you to review it periodically to stay informed of any updates.


This Privacy Policy provides a detailed description of our policies and practices regarding the collection, use, and disclosure of your personal data.

We recognize that providing information online requires a great deal of trust on your part. We take this trust very seriously and are committed to ensuring the security and confidentiality of the personal data you provide to us when using Our Services.

1. Collection of Your Personal Data

Personal data refers to any information about an individual from which that person can be identified, directly or indirectly. It does not include data where the identity has been removed (anonymous data).

In conducting our business at Find your Japan, we collect and process personal data in various ways. This may include data you provide directly to us, as well as data collected through your interactions with our services, such as cookies used on our websites. We also receive personal data from third-party businesses associated with our Services.

The types of personal data we may collect include, but are not limited to, your name, email address, postal address, phone number, payment information, survey responses, booking details, and other information you provide through the use of our Services. We also collect technical information such as your IP address and web browser details.

You have the option not to provide personal data; however, some information is generally necessary to engage with many features of our Services. Personal data collection is also crucial for security purposes.

Information You Provide Us: We may receive and store any information you input on our website or provide to us in any other way.

Information about Others: Through our Services, you may provide contact and travel-related information for other people. If you make bookings for someone else through our Services, you will need to submit their personal data. It is imperative to obtain their consent before providing us with their information.

Information from Other Sources: We may also obtain information about you from affiliated entities, business partners, suppliers, resellers, and other independent third-party sources.

Automatic Collection of Information: We automatically collect certain information from your computer or mobile device when you visit our website. This includes session data like your IP address, navigation software, and referring site. We also gather details about your online activities, such as content viewed, pages visited, and searches conducted. This automated collection helps us understand your interests and preferences, personalizing your experience. It is also vital for protecting our site and users from misuse.

Location Information and Other Data from Devices: When using our website on a device, we may collect specific location data if your device’s privacy settings allow it, or if you upload photos tagged with location information. You can alter your device’s privacy settings at any time to stop sharing location data with the application or tagging your photos with such data.

Call Recording and Monitoring: Please note that calls to and from us may be recorded. We use these recordings to monitor customer service quality, ensure compliance, verify the accuracy of information you provide, prevent fraud, and train our staff. Call recordings are retained only as long as necessary for these activities, then deleted. Any personal data obtained during calls will be handled in accordance with this Privacy Policy.

2. How We Use Your Personal Data

At Find your Japan, we use the personal data collected solely for specific purposes. These include, but are not limited to:

Service Provision: Managing your registration and account, including your access to and use of our Services, and managing and facilitating booking inquiries and bookings processed via our Services.

Communication: Communicating with you about your account or use of our Services, responding to, or following up on your comments and questions, providing customer service, notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.

Service Improvement: Operating and improving our Services, personalizing your experience on our websites, measuring interest in our Services, and improving their quality.

Marketing and Promotions: Notifying you about promotions, special offers, inviting you to partake in prize draws or competitions, and sending marketing communications, subject to your preferences and consent.

Protection and Compliance: Protecting against, investigating, and deterring fraudulent, unauthorized, or illegal activity, administering and protecting our business, complying with legal or regulatory obligations, resolving disputes, and troubleshooting problems.

We will use your personal data in compliance with applicable laws. Typically, this occurs under the following circumstances:

To perform a contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

With your consent.

To comply with a legal or regulatory obligation.

Marketing Communications

You may receive marketing messages from us if you have consented to receive them, requested them, or purchased goods or services from us, provided you have not opted out of receiving such messages.

Each marketing email will offer the option to unsubscribe, which can be done by clicking on the unsubscribe link at the bottom of each communication from us, or by emailing your request to our provided contact information.

Please note that we will continue to send you service communications, such as administrative messages about your account or transactional messages related to your bookings. It is not possible to unsubscribe from these service communications.

3. With whom we share your personal data

no border may share your information with various parties, as detailed below, ensuring that your data is handled with care and respect. For instance, in the event of a business sale, divestiture, merger, or acquisition, your personal data relevant to the transferred business part may be shared with the new business owner or merger partner.

Additionally, we may disclose personal data if legally required to protect our customers, our site, and our company’s rights and property.

Suppliers and Resellers: This includes, but is not limited to, providers of tours, activities, attractions, accommodation, car hire, or transport who fulfill travel bookings via our Services.

Third-Party Service Providers:  These providers offer services on our behalf, such as business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. They may collect information as needed to perform their functions but are not allowed to share or use the information for other purposes.

Business Partners: We may share your data with partners with whom we jointly offer products or services. We do not control these third parties’ privacy practices.

Affiliated Partners: If you were referred to our site from another site or service, we may share some registration information with the referrer. We encourage you to review the privacy policies of any referring websites or services.

In certain circumstances, we may disclose your information:

To comply with legal processes or respond to legal claims.

To investigate, prevent, or take action against illegal activities, protect and defend our rights, property, or safety, and in connection with our Terms of Service and other agreements.

In connection with a corporate transaction, such as a merger or sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be informed when your personal data is shared with third parties, and you will have the choice not to have us share such information.

We may also share aggregated or anonymous information, which cannot identify you, with third parties, including advertisers and investors, for purposes like reporting site usage statistics.

4. How long we keep your personal data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or statutory reporting obligations.

When determining the appropriate retention period for personal data, we consider factors such as the volume, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, the feasibility of achieving those purposes through other means, and relevant legal requirements.

Even after the closure of your account with us, we may retain certain information if necessary to comply with our legal obligations, to maintain security, to prevent fraud and abuse, and to enforce or defend our rights.

5. Cookies and other web technologies

We may collect information via cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your use of the internet. Your browser sends these cookies back to our website every time you visit it, so it can recognise your computer or mobile device and personalise and enhance your browsing experience.

You can find out more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them at websites such as and

6. Your rights

In accordance with applicable laws, you may have several rights regarding your personal data. These include:

The Right of Access: You can request a copy of the personal data we hold about you and verify our lawful processing.

The Right of Rectification: If your personal data is inaccurate, you have the right to have it corrected. You can also complete any incomplete data we have, considering the purposes of processing.

The Right to Erasure: You can request deletion of your personal data if:

The data is no longer necessary for the purposes for which it was collected or processed.

You withdraw consent and no other legal basis for processing exists.

You object to the processing and there are no overriding legitimate grounds.

The data has been unlawfully processed.

The data must be erased for compliance with a legal obligation.

The Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.

The Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller.

The Right to Object: You can object to the processing of your personal data based on your particular situation.

no border will respond to your requests within one month, with the possibility of extending this period by an additional two months if necessary.

Exercising Your Rights

To exercise any of your rights, please contact us at We do not charge a fee for accessing your personal data (or to exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

We may need specific information from you to confirm your identity and ensure your right to access your data. This security measure ensures that personal data is not disclosed to anyone who has no right to receive it. Further information may be requested to speed up our response.

Additional Rights for California Residents

California residents can make specific requests regarding their personal information under the California Consumer Privacy Act (CCPA). These requests can be for access to specific pieces of personal information, deletion of personal information, and more, as outlined under CCPA. To exercise these rights, California residents can contact us at the specified address.

Opt-Out of Cookies

You can opt out of certain uses of cookies for advertising purposes by visiting Please refer to our “Cookies” section for more details.

7. How we protect your personal data

At Find your Japan, your trust is paramount, and we are committed to ensuring the security of the personal data we collect. While no website can promise absolute security, we have implemented and continuously maintain comprehensive physical, administrative, technical, and organizational measures to safeguard your personal data from unauthorized or unlawful access, use, disclosure, as well as against accidental loss, damage, alteration, or destruction.

Our security measures include, but are not limited to:

Restricted Access: Only authorized employees have access to personal data, and only for legitimate business purposes.

Data Encryption: We use encryption technologies when transmitting your personal data between your system and ours, and also between our system and those of the parties with whom we share sensitive information.

Firewalls and Intrusion Detection Systems: To prevent unauthorized access, we employ advanced firewall technologies and intrusion detection systems

We continuously review and update our security practices to ensure that your personal data remains secure. This commitment to data protection is woven into the fabric of our services and business practices.

8. Information concerning minors

Find your Japan is intended for a general audience and does not specifically target or offer services to minors. Consistent with this focus, we do not knowingly collect personal data from minors.

In the event that we become aware of personal data having been collected from a person under the age of 13, or another applicable age of consent depending on jurisdiction, we will take the necessary steps to promptly delete or destroy such information. We are committed to complying with all relevant laws and regulations regarding the protection of minors’ personal data.

Parents or legal guardians who believe that no border might have any information from or about a minor are encouraged to contact us at, so we can take appropriate action.

9. External links

Our  website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. It’s important to note that these third-party websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or for any personal data that may be collected through these websites or services, such as contact and location data.

We advise you to read the privacy policy of every website you visit when you leave our site. Our Privacy Policy applies only to your use of our website and services, and we cannot guarantee the same level of privacy and security once you navigate to a third-party site.

Remember, the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to third-party sites; any transmission is at your own risk.

10. Changes to this Privacy Policy

no border reserves the right to modify or update this Privacy Policy at any time. To keep you informed of any changes, we will indicate the date of the latest revision at the beginning of this document. All changes or modifications will become effective immediately upon posting to our website.

We understand the importance of keeping you informed about any significant changes to our Privacy Policy. Therefore, we will endeavor to notify our users of material changes by sending a notice to the email address provided to us or by prominently placing a notice on our website.

We recommend that you regularly review this Privacy Policy to stay informed about how we are protecting the personal data we collect. Your continued use of our services after any changes or revisions to this Privacy Policy signifies your agreement with the terms of the revised Privacy Policy.

11. How you can contact us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights as described in this Privacy Policy, please contact us at

Additionally, if you have concerns about how we process your personal data, you have the right to lodge a complaint with the relevant supervisory authority. However, we are keen to resolve any issues directly and would appreciate the opportunity to address your concerns before you approach the authority. Therefore, we encourage you to contact us first.

For further inquiries, requests, or concerns, please reach out to us using the following contact details:

no border Contact Information:

no border Co., Ltd.
4-3-15, Shinjuku, Shinjuku-ku, Tokyo, Japan

We are dedicated to ensuring that your experience with Find your Japan is safe, secure, and satisfactory, and we are committed to addressing any questions or concerns promptly and thoroughly.